Shipping policy

Thank you for shopping with zexqora. This Shipping Policy explains how and when we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Origin

All orders are shipped from Nordenham, Germany.

Domestic Shipping (Germany)

Orders shipped within Germany typically arrive within 2–5 business days after dispatch. Delivery times may vary depending on your location and the carrier.

International and EU Shipping

We ship to countries within the European Union and internationally. International and EU deliveries typically take between 7 and 21 business days after dispatch. Delivery times may vary depending on the destination country, customs processing, and local postal services.

Shipping Costs

Shipping costs are calculated based on your delivery address and order details. The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available. You can use this information to monitor the status of your delivery.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to high order volumes, carrier disruptions, customs processing, or other factors beyond our control. We appreciate your patience and will do our best to keep you informed.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible at techprohyper1337@outlook.com. We will investigate the issue and work with you to find a suitable resolution, including a replacement or refund where applicable.

Incorrect Delivery Address

Please ensure that your delivery address is correct before completing your order. zexqora is not responsible for orders that are delayed or undeliverable due to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at techprohyper1337@outlook.com.

Contact

For any shipping-related questions, please reach out to us:
Email: techprohyper1337@outlook.com
Phone: +49 473 139 424
zexqora, Visurgisstraße 8, 26954 Nordenham, Germany